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Secure remote desktop
Connect to the user experience for guided troubleshooting, training and issues that need visual confirmation.
SUPPORT FROM ANYWHEREReach any user.
Reach any user.
Resolve without the runaround.
Move from ticket to live device context, background diagnostics or an interactive remote session without switching tools or asking the user to repeat their story.
INFinnITY / REMOTE SUPPORT LIVE
FLEET STATEOperationalAll policies evaluating normally
✓User impactMinimal
✓Session contextComplete
OutcomeDocumented
LAST EVALUATION8 seconds ago
Anywheredevice access
With or withoutthe user
Completesession record
01 / CAPABILITIESBuilt for the work.
Built for the work.
Ready for the exceptions.
Work with or without the user through secure sessions and background tools attached to the incident record.
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Background access
Inspect and repair services, processes, files, registry, events and command output without taking over the screen.
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User context
Bring the employee request, affected device, identity and recent history into the support session.
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Session controls
Apply role-based permissions, approval requirements and clear technician identity to every connection.
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File and command tools
Transfer approved files, collect diagnostics and execute controlled commands from one incident workspace.
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Resolution record
Capture session timing, actions, evidence and the verified outcome automatically.
02 / HOW IT WORKSA complete operating loop.
A complete operating loop.
Not a disconnected tool.
Every capability follows the same accountable path from evidence to a verified, reusable outcome.
Connect
Open the right device and user context directly from the request.
→Investigate
Choose background tools or an interactive session based on the issue.
→Resolve
Take the narrowest approved action and keep the user informed.
→Document
Close with evidence, summary and reusable operational knowledge.
FINN IS WORKINGRemote support
03 / FINN ON THE JOBMeet the AI Desktop Engineer→
Finn resolves in the background whenever he can.
Finn can diagnose and fix many endpoint issues without interrupting the employee. When a visual session or human judgment is needed, he escalates with the evidence already collected and stays alongside the technician through verification.
User impactMinimal✓
Session contextComplete✓
OutcomeDocumented✓
SEE REMOTE SUPPORTBring a real workflow.
Bring a real workflow.
Watch Finn finish it.
See how remote support becomes part of a self-improving endpoint operation.
Book a private demo→